Showing posts with label Technical Problems. Show all posts
Showing posts with label Technical Problems. Show all posts

Wednesday, September 6, 2023

rooms.usd.edu is down

 Rooms.usd.edu is down.  

To make reservations go to https://td.usd.edu/TDClient/33/Portal/Requests/ServiceDet?ID=78

Click the “Make a Reservation” button to get to Live 25

 


 

Tuesday, August 30, 2022

Oxford Academic is currently unavailable

We are currently experiencing technical issues with our Oxford Academic subscriptions.  Oxford is working on a widespread fix to resolve the issues. We are sorry for the inconvenience.

Monday, January 3, 2022

Access issues - JAMA - resolved

Resolved - Jan. 4, 2022

 

Access to JAMA journals are currently unavailable.  We are working to restore access.

Thursday, April 22, 2021

Access issues with Kanopy

 We are currently experiencing technical problems with some of our Kanopy videos.   We are working to resolved this issue as soon as possible.

Below is the access error message



Friday, December 18, 2020

RESOLVED - Pubmed and U Get it

RESOLVED -  There is currently an issue with the U Get it linking in Pubmed.  The linking is not providing full text.   We are working with our vendors to fix the issue.   

We recommend you search by DOI with our citation linker until the issue is resolved.  https://usd-primo.hosted.exlibrisgroup.com/primo-explore/citationlinker?vid=01SDBOR_USD

We apologize for the inconvenience.   

Please email library@usd.edu if you continue to experience this problem



Monday, June 22, 2020

RESOLVED - USD online services are down

Please contact libanswers.usd.edu if you continue to see errors. Various online services such as CAS, SNAP, D2L and the U Portal are down. This includes our DATABASES and LINKS IN THE CATALOG. ITS is working on the issue.

Thursday, October 3, 2019

resolved - Proxy access to databases

Friday, Oct 4 - We are still getting intermittent reports of not being able to connect to the proxy. The proxy is working now but some are now having connection problems.

The Helpdesk recommends restarting computer.

If that doesn’t work, please visit the HelpDesk and they can help get the connection restarted.

If you aren’t in Vermillion, please call the helpdesk. They should be able to walk you through the process on the phone. https://www.usd.edu/technology/contact-the-service-desk

RESOLVED as of 1:30 pm Oct 3. Please email us at library at usd.edu if you have further issues. Proxy Access to all our databases is currently down. We are working on it and will restore access ASAP. Access is currently working on library computers

Monday, September 30, 2019

RESOLVED- Issues with EBSCOhost databases

UPDATE - ACCESS HAS BEEN RESTORED 3:30pm

Some of the EBSCOhost databases are not available today such as Education Research Complete. We are working with EBSCO to resolve the problem.
Please note that some EBSCOhost database are working such as Academic Search Premier. If a database is not working linking will take you to database list. 
If you need an article right away, please submit an inter library loan request.
We apologize for the inconvenience.

Monday, November 5, 2018

Access issue with ScienceDirect



 Access to ScienceDirect is currently showing this screen before article access.  

Selecting the first option will deny you access.   Second choice is the correct one.

If you selected the first option, you will need to delete your cookies for Elsevier and ScienceDirect and choose the second option - University of South Dakota Lommen Library, UnivSouthDakotaIP

We are working with ScienceDirect to remove this option screen.

Thursday, October 25, 2018

RESOLVED - Psychiatry Online

This issue has been resolved as of Oct. 26, 2018 - Psychiatry Online is currently unavailable to patrons accessing it through the proxy. Access is available on the library computers. Please do not enter your email in the error page.  We believe the website might be hacked. 
We are working to resolve this issue and apologize for the inconvenience.

Monday, October 1, 2018

RESOVLED - Connection issues - Ebscohost databases

 10/2/2018 This issue has been resolved.   If you continue to experience connection issues please email USD-LibraryAccessHelp@usd.edu 

We are currently experiencing intermittent connectivity issues with EBSCOhost databases.   We are working with EBSCO to fix this as soon as possible.

We apologize for the inconvenience.  

Micromedex update

We have resolved the access issue with Micromedex.  Please update your book marks.     https://login.ezproxy.usd.edu/login?url=https://www.micromedexsolutions.com/micromedex2/librarian

If you continue to have issues please email USD-LibraryAccessHelp@usd.edu

Tuesday, September 18, 2018

Resolved - Linking to Ovid

Resolved - Sept 19, 2018.  If you are still experiencing this error please contact us at USD-LibraryAccessHelp@usd.edu 


We are currently having issues with linking to Ovid.    If you come across the error screen (see below) click on “Check Alternative Resource” it should take you to the article.

You can also directly search Ovid @  https://login.ezproxy.usd.edu/login?url=http://gateway.ovid.com/autologin.html

We are working with Ovid to resolve this issue but we have no timeline on when it will be fixed.    Thank you for your patience.  


Tuesday, September 19, 2017

Cochrane Library

Access to subscribed content in the Cochrane Library is currently unavailable. We are working on the problem and apologize for the inconvenience.   Please contact ILL to order your article.

Thursday, August 31, 2017

RESOLVED 9/1: Anesthesia Abstracts website down

Anesthesia Abstracts website is down.  It might be a few days before we regain access.  We apologize for the inconvenience.  

Tuesday, August 22, 2017

RESOLVED -U Get It! and Pubmed

RESOLVED 8/23/17 - Currently we are experiencing technical difficulties with the U Get It! links in Pubmed.  We are working on the problem and hope to have it fixed as soon as possible.   We apologize for the inconvenience. 

Tuesday, July 18, 2017

ProQuest Databases down

Update -  databases are now operational.
The ProQuest suite of databases provided by the State Library are having connectivity issues- AncestryLibrary, HeritageQuest, ProQuest Discovery and Research Library, SIRS Discoverer and Researcher, and US Major Dailies. ProQuest is aware of the problem and is working on it.
Thank you for your patience.

Wednesday, February 8, 2017

Compustat

We are currently experiencing technical difficulties with Compustat.  We are working on the problem and hope to have it restored as soon as possible.   Thank you for your patience. 

In the interim while we figure out what the problem is, please use the virtual setup.  The virtual is working. http://libguides.usd.edu/compustat-access 

Tuesday, January 10, 2017

Library Catolog down

We are currently experiencing intermittent problems with the library catalog. We hope to have the issue resolved soon.   We are sorry for the inconvenience.   

Wednesday, December 2, 2015

ScienceDirect to cease support of Internet Explorer 8 on January 1, 2016

ScienceDirect to cease support of Internet Explorer 8 on January 1, 2016

Effective January 1, 2016, ScienceDirect will no longer support Internet Explorer 8 (IE8).


Why is Elsevier ceasing support of IE8?
We are following Microsoft’s directive to focus our support on newer, officially-supported IE browser versions. Microsoft announced in 2014 that, as of January 2016, it would only support the most recent IE browser version with technical support and security updates. We strongly encourage our customers to follow Microsoft’s directive as well by updating to more recent versions of IE. Additionally, users can move to the latest versions of the Chrome or Firefox browsers for an optimal ScienceDirect experience.
By removing IE8 from our support list, we will be able to provide the following future enhancements:
•    Remove current IE8 security issues
•    Enhance existing security measures across all browsers
•    Add support for new browser technologies
•    Add responsive design to aid use of ScienceDirect across devices
•    Improve accessibility to better enable access to people with diverse abilities
________________________________________
If you have any questions or concerns, please visit the ScienceDirect Blog http://blog.sciencedirect.com/ for more details or contact us:
usinfo@elsevier.com – US & Canada


Note: Compatibility mode in IE9 or higher reverts the browser back to IE7 or IE8 behavior. If you experience issues accessing ScienceDirect using IE9 or higher, please disable the compatibility view mode in your IE browser.